One way of avoiding your sent messages being put into spam folders is by “signing” your messages as being genuinely from your domain (not just sent by a random stranger) using a mechanism called DKIM.
There are two elements to DKIM – a record held with your domain records and a signature put into a message. When a message is received supposedly from your domain containing a signature this is validated against the actual record held by your domain. DKIM is a powerful mechanism to ensure messages are genuine but requires some setup and careful management especially if you have complicated email setups.
Currently Verrotech are offering DKIM on a trial basis with limited support to customers. To qualify for the trial DKIM service you must:
- Have Verrotech manage the DNS for your domain (if you don’t know what this is, then don’t worry – we do!)
- Send messages through Verrotech directly (i.e. not have your email hosted on Google or Office 365 or another provider)
- Do not take part in bulk mailing or marketing emails (though we will be trialling per-domain DKIM for such users)
If you meet the above criteria and would like to try DKIM (maybe you’re having more mail go into spam) then contact support.